Payment Policy
Accepted Payment Methods
At Melissa Olivier, we currently accept PayPal as our primary method of payment. All payments must be made in full at the time of checkout. PayPal allows for a seamless, secure, and trusted transaction experience, whether you are using your account balance, linked bank account, or credit/debit card through the platform.
Currency for Transactions
All transactions made on our website are processed in Malaysian Ringgit (MYR). Prices displayed at checkout will also reflect MYR. If you are using an international payment method, your financial institution may apply currency conversion rates or additional fees, which are outside our control.
Secure Payment
Your security is important to us. All payment transactions conducted on our platform are protected using Secure Socket Layer (SSL) encryption technology, ensuring that your payment details and personal data are securely transmitted and stored. We do not retain your payment information after the transaction is complete.
Shipping Policy Overview
We offer free shipping for all orders within Malaysia. Orders placed before 18:00 (GMT+8) from Monday to Friday will be processed promptly, with delivery typically occurring within 4 to 8 business days. For more information, please visit our full Shipping Policy.
Return & Refund Policy Overview
We accept returns and exchanges for both defective and non-defective items that are in new and unused condition, within 30 days of delivery. Return shipping is provided at no cost to the customer, and refunds are processed within 10 business days after the returned item is received and inspected. For detailed conditions and procedures, please refer to our full Return & Refund Policy.
Privacy Policy Overview
We take your privacy seriously. All personal information collected during your shopping experience is handled in accordance with strict confidentiality protocols. We do not sell, trade, or share your data with unauthorized third parties. For a complete overview of how your data is handled, please refer to our Privacy Policy.
Google Merchant Center Compliance
Melissa Olivier adheres to all Google Merchant Center policies, ensuring that billing information, checkout transparency, and transaction disclosures meet the highest standards of accuracy and compliance. Customers can shop with confidence, knowing that our store meets all regulatory and platform-specific requirements.
Need Help?
If you have any questions regarding billing, payments, or related concerns, feel free to contact our support team — we’re here to help.
Store Name: Melissa Olivier
Email: support@melissaolivier.com
Address: A-15-03, The Hermington, Jalan Indrahana 3, Kuchai Lama, 58100 Kuala Lumpur
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)